FAQ’s

How do I change quantities or cancel an item in my order?

Click the my account link at the top right hand side of our site to view orders you have placed. Then click the my account link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Has my order shipped?

Click the my account link at the top right hand side of our site to check your orders status.

  • Download the final zip file from your downloads page.
  • Unzip the final zip file; you should now have a final download folder.
  • Do NOT upload the final download folder. Open up the final download folder.
  • Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  • Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
  • Login to your WordPress admin panel and activate the theme.
How do I track my order?

Click the my account link at the top right hand side of our site to track your order.

  • Download the final zip file from your downloads page.
  • Unzip the final zip file; you should now have a final download folder.
  • Do NOT upload the final download folder. Open up the final download folder.
  • Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  • Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
  • Login to your WordPress admin panel and activate the theme.
My order never arrived.

Click the my account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

  • Download the final zip file from your downloads page.
  • Unzip the final zip file; you should now have a final download folder.
  • Do NOT upload the final download folder. Open up the final download folder.
  • Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  • Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
  • Login to your WordPress admin panel and activate the theme.
An item is missing from my shipment.

Click the my account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

  • Download the final zip file from your downloads page.
  • Unzip the final zip file; you should now have a final download folder.
  • Do NOT upload the final download folder. Open up the final download folder.
  • Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  • Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
  • Login to your WordPress admin panel and activate the theme.
My product is missing parts.

Click the my account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

  • Download the final zip file from your downloads page.
  • Unzip the final zip file; you should now have a final download folder.
  • Do NOT upload the final download folder. Open up the final download folder.
  • Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  • Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
  • Login to your WordPress admin panel and activate the theme.
When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

  • Download the final zip file from your downloads page.
  • Unzip the final zip file; you should now have a final download folder.
  • Do NOT upload the final download folder. Open up the final download folder.
  • Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  • Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
  • Login to your WordPress admin panel and activate the theme.

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